At Lureto Nordic, operated by Youssef Care, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.lureto-nordic.com, place an order, contact us, or otherwise interact with our services.
We process personal data in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR) and applicable Dutch legislation.
1. Who We Are
The data controller responsible for your personal data is:
Registered company name: Youssef Care
Webshop/Brand name: Lureto Nordic
KvK number: 88884724
Address: Langenhorst 713, 6714 LM Ede, The Netherlands
Email: info@lureto-nordic.com
Website: www.lureto-nordic.com
In this Privacy Policy, "Lureto Nordic", "we", "us", and "our" refer to Youssef Care.
2. Personal Data We Collect
Depending on how you interact with our website, we may collect the following categories of personal data:
Information you provide directly to us:
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First and last name;
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Billing and delivery address;
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Email address;
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Telephone number, where provided;
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Order and purchase information;
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Payment-related information;
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Information you provide when contacting customer support;
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Information you provide when submitting a review, feedback, or other communication.
We do not normally have access to your full payment card details when you pay through a third-party payment provider. Payment information is generally processed by the relevant payment service provider.
Information collected automatically:
When you visit our website, certain technical information may be collected automatically, such as:
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IP address;
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Browser type and version;
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Device type;
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Operating system;
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Approximate location derived from IP address;
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Pages visited and interactions with our website;
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Referring website;
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Date and time of visits;
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Website usage and technical information.
Some of this information may be collected through cookies and similar technologies, as described in our Cookie Policy.
3. How We Use Your Personal Data
We may use your personal data for the following purposes:
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To process and fulfil orders;
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To arrange delivery of products;
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To process payments;
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To communicate with you about your orders;
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To respond to customer service enquiries;
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To handle returns, refunds, complaints, and warranty matters;
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To maintain and improve our website;
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To prevent fraud, abuse, and other unlawful activity;
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To comply with legal and accounting obligations;
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To maintain records of transactions;
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To send marketing communications where you have provided the required consent or where otherwise permitted by law;
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To analyse website usage and improve our products and services;
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To protect the security and integrity of our website and business.
We will not use your personal data for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by law.
4. Legal Bases for Processing
Under the GDPR, we process your personal data on one or more of the following legal bases:
Performance of a contract
We need certain personal data to process your order, receive payment, deliver products, and provide customer support.
Legal obligation
We may process personal data when necessary to comply with legal obligations, including tax, accounting, consumer protection, and record-keeping requirements.
Legitimate interests
We may process certain personal data where necessary for our legitimate business interests, such as website security, fraud prevention, improving our services, handling customer enquiries, and defending legal claims, provided that these interests do not override your fundamental rights and freedoms.
Consent
Where required by law, we will ask for your consent before processing your personal data, such as for certain marketing communications or non-essential cookies.
You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
5. Orders and Payments
When you place an order, we collect the information necessary to process and fulfil that order.
Depending on the payment method you select, your payment may be processed by an external payment provider.
Your payment information may therefore be processed directly by the relevant payment provider in accordance with its own privacy policy.
We may retain information about your transaction as required for legal, accounting, tax, fraud-prevention, and business-record purposes.
6. Shopify
Our online store is hosted and operated using Shopify.
Shopify provides the ecommerce infrastructure that allows us to offer products, process orders, and provide our online store.
When you use our website, Shopify may process certain personal and technical information on our behalf or as an independent controller for certain processing activities.
Shopify's processing of personal data is subject to its own privacy practices and policies.
You can find more information about Shopify's privacy practices in Shopify's privacy documentation.
7. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies.
Cookies may be used for purposes such as:
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Making the website function correctly;
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Remembering your preferences;
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Keeping items in your shopping cart;
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Maintaining secure sessions;
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Understanding how visitors use our website;
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Measuring website performance;
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Personalising content;
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Providing relevant advertising and marketing, where applicable.
Where required by applicable law, we will ask for your consent before placing or using non-essential cookies.
You can manage or withdraw your cookie preferences through our cookie consent mechanism where available.
You can also adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect the functionality of our website.
8. Marketing Communications
If you have subscribed to our marketing communications, we may use your email address to send you information about products, promotions, offers, news, and other marketing content.
Where consent is required, we will only send marketing communications after obtaining your consent.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at info@lureto-nordic.com.
Unsubscribing from marketing communications does not prevent us from sending essential transactional communications, such as order confirmations, shipping updates, or information relating to your purchases.
9. Sharing Personal Data with Third Parties
We may share personal data with trusted third parties where necessary to operate our business and provide our services.
These parties may include:
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Shopify and relevant ecommerce service providers;
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Payment service providers;
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Shipping and delivery companies;
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IT, hosting, security, and technical service providers;
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Customer service and communication providers;
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Marketing and analytics providers, where applicable;
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Professional advisers, such as accountants, lawyers, or auditors;
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Government authorities or law enforcement where legally required.
We only share personal data where there is a lawful basis for doing so and, where appropriate, under contractual or other safeguards designed to protect your information.
We do not sell your personal data.
10. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will take appropriate measures to ensure that the transfer complies with applicable data protection law.
Depending on the circumstances, these safeguards may include an adequacy decision by the European Commission, Standard Contractual Clauses, or other legally recognised transfer mechanisms.
11. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required by law.
For example, information relating to purchases may need to be retained for tax, accounting, legal, fraud-prevention, or other regulatory purposes.
When personal data is no longer required, we will delete it or anonymise it where reasonably possible.
12. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
If we become aware of a personal data breach that requires notification under applicable law, we will take the required steps to respond to and report the breach.
13. Your Privacy Rights
Depending on your circumstances and applicable law, you may have the following rights regarding your personal data:
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Right of access: You may request a copy of the personal data we hold about you.
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Right to rectification: You may request correction of inaccurate or incomplete personal data.
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Right to erasure: You may request deletion of your personal data in certain circumstances.
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Right to restriction: You may request that we restrict processing in certain circumstances.
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Right to data portability: You may request certain personal data in a structured, commonly used, and machine-readable format.
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Right to object: You may object to certain processing, including processing based on legitimate interests and certain direct marketing activities.
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Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.
These rights are subject to the conditions and exceptions established by applicable law.
To exercise your rights, please contact us using the information below.
14. How to Make a Privacy Request
To submit a privacy-related request, please contact:
Email: info@lureto-nordic.com
Please provide enough information for us to understand your request and verify your identity where reasonably necessary.
We will generally respond to valid GDPR requests within one month. Where legally permitted, this period may be extended if the request is particularly complex or if you have submitted multiple requests.
We may request additional information where reasonably necessary to verify your identity and protect your personal data from unauthorised disclosure.
15. Right to Lodge a Complaint
If you believe that we have not handled your personal data in accordance with applicable data protection law, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.
You also have the right to lodge a complaint with the data protection supervisory authority in your country.
For the Netherlands, the relevant supervisory authority is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
16. Children's Privacy
Our website is not intended to knowingly collect personal data from children who are not legally permitted to provide such information under applicable law.
If you believe that a child has provided us with personal data without appropriate consent, please contact us at info@lureto-nordic.com.
If we become aware that we have collected personal data from a child in circumstances where it should not have been collected, we will take reasonable steps to delete it.
17. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.
The latest version will always be published on this page, together with the date on which it was last updated.
19. Contact Us
If you have any questions about this Privacy Policy or how we process your personal data, please contact us:
Youssef Care
Lureto Nordic
Langenhorst 713
6714 LM Ede
The Netherlands
Email: info@lureto-nordic.com
Website: www.lureto-nordic.com
KvK number: 88884724
