At Lureto Nordic, we aim to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains how orders are processed and delivered when you purchase from www.lureto-nordic.com.
1. Free Shipping
We offer free standard shipping on orders placed through our website.
No additional standard shipping fee will be charged at checkout.
For certain international destinations, customs duties, import taxes, or other charges imposed by the destination country may apply. These charges are the responsibility of the customer unless otherwise stated at checkout.
2. Order Processing
Orders are normally processed within 48 hours after your order has been successfully placed and payment has been received.
Orders placed during weekends, public holidays, or periods of exceptionally high order volume may require additional processing time.
Once your order has been dispatched, you will receive a shipping confirmation email where applicable.
3. Delivery Times
Our estimated standard delivery time is:
5–7 working days after your order has been processed and dispatched.
Please note that delivery times are estimates and are not guaranteed unless a specific delivery date has been expressly agreed.
Actual delivery times may vary depending on your destination, local carrier operations, customs procedures, weather conditions, public holidays, and other circumstances outside our reasonable control.
4. International Shipping
We may ship orders to customers worldwide, depending on the destinations available at checkout.
For orders shipped outside the European Union, the destination country may impose customs duties, import taxes, VAT, handling fees, or other charges.
Any such charges are generally the responsibility of the customer unless otherwise stated during checkout.
Customs procedures may also cause delays beyond the estimated delivery timeframe.
5. Tracking
Where tracking is available for your shipment, tracking information may be provided by email after your order has been dispatched.
Please allow some time for tracking information to become active after the carrier has received and scanned your package.
6. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us at info@lureto-nordic.com as soon as possible.
Additional shipping or reshipping costs may apply where permitted by applicable law.
7. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
info@lureto-nordic.com
We will do our best to assist you and, where applicable, investigate the shipment with the relevant delivery carrier.
Please note that estimated delivery times can be affected by circumstances outside our control, including carrier delays, customs processing, severe weather, strikes, public holidays, or other unforeseen events.
Nothing in this Shipping Policy limits your statutory consumer rights regarding delivery or non-delivery of an order.
8. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as reasonably possible at info@lureto-nordic.com.
Where appropriate, please provide photographs of the package and the damaged product so that we can investigate the matter and determine the appropriate solution.
Your statutory rights regarding defective or damaged goods are not affected by this Shipping Policy.
9. Contact Us
If you have any questions about shipping or delivery, please contact us:
Youssef Care
Lureto Nordic
Langenhorst 713
6714 LM Ede
The Netherlands
Email: info@lureto-nordic.com
Website: www.lureto-nordic.com
KvK number: 88884724
