Welcome to Lureto Nordic. These Terms of Service govern your use of our website and your purchase of products through www.lureto-nordic.com.
By accessing or using our website, or placing an order with us, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.
1. Company Information
The website www.lureto-nordic.com is operated by:
Registered company name: Youssef Care
Webshop/Brand name: Lureto Nordic
Chamber of Commerce (KvK) number: 88884724
Address: Langenhorst 713, 6714 LM Ede, The Netherlands
Email: info@lureto-nordic.com
Website: www.lureto-nordic.com
In these Terms of Service, "Lureto Nordic", "we", "us", and "our" refer to Youssef Care.
2. Applicability
These Terms of Service apply to all offers, orders, purchases, deliveries, and agreements made through our website, unless explicitly agreed otherwise in writing.
By placing an order, you confirm that you have read and accepted these Terms of Service.
If you are a consumer, nothing in these Terms limits or excludes any mandatory rights or protections you have under applicable consumer protection law.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate and up to date.
However, colours and appearance may vary depending on your device or screen settings, and minor differences between product images and the actual product may occur.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
4. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing your order, you will receive an order confirmation by email. The order confirmation confirms that we have received your order; it does not necessarily mean that your order has been accepted if we are unable to fulfil it.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including but not limited to:
-
Products being unavailable;
-
An apparent pricing or product information error;
-
Suspected fraudulent or unauthorised activity;
-
Shipping restrictions;
-
An error in the customer's order or delivery information.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.
5. Prices and Payment
All prices displayed on our website are shown in the currency indicated at checkout.
Where applicable, prices include VAT and other taxes required to be included under applicable law. Additional charges, such as shipping costs, customs duties, import taxes, or other charges applicable to international orders, will be communicated where required.
The total amount payable will be displayed during checkout before you complete your purchase.
We accept the payment methods made available on our website at the time of purchase.
Payment must be completed before an order is processed, unless another payment arrangement has been expressly agreed.
6. Shipping and Delivery
We ship orders to the countries and destinations available during checkout.
Estimated delivery times are provided for informational purposes unless a specific delivery date has been expressly agreed.
Delivery times may be affected by factors outside our reasonable control, including carrier delays, customs processing, weather, strikes, public holidays, or other unforeseen circumstances.
For international orders outside the European Union, the customer may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
The customer is responsible for providing a correct and complete delivery address.
If you provide an incorrect or incomplete address and the order cannot be delivered as a result, additional shipping costs may apply where permitted by law.
For EU consumer purchases, mandatory statutory delivery rights continue to apply.
7. Right of Withdrawal for EU Consumers
If you are a consumer located in the European Union, you generally have the legal right to withdraw from an online purchase within 14 days without giving a reason.
For purchases of goods, the withdrawal period generally begins on the day you, or a third party designated by you, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires. You may contact us at:
Email: info@lureto-nordic.com
You may simply send us a clear statement explaining that you wish to withdraw from your purchase, including your order number and the products concerned.
After notifying us of your withdrawal, you must return the goods without undue delay and, in any event, within 14 days after communicating your withdrawal decision.
The customer is generally responsible for the direct cost of returning goods unless applicable law provides otherwise or we have agreed to bear those costs.
EU consumer rules generally require the seller to reimburse the payments received, including standard delivery costs, within 14 days of being informed of the withdrawal. We may delay reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.
If you selected a more expensive delivery method than our least expensive standard delivery option, we are not required to reimburse the additional cost of that upgraded delivery method.
The customer is responsible for any diminished value of goods resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods, where permitted by applicable law.
8. Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply in all circumstances.
Depending on the product concerned, exceptions may apply under applicable law, including for certain:
-
Goods made according to the customer's specifications or clearly personalised;
-
Sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery;
-
Perishable goods;
-
Other products or services for which the statutory right of withdrawal is excluded by applicable law.
If a particular product is subject to an exception, this will be communicated where required before or during the purchase process.
9. Returns
Returns under the statutory right of withdrawal must comply with the requirements described in these Terms and any additional return instructions provided by us.
Before returning an item, please contact us at info@lureto-nordic.com so that we can provide the appropriate return instructions.
Returned products should be adequately packaged to prevent damage during transportation.
Nothing in this section affects your statutory rights concerning defective, damaged, or non-conforming products.
10. Defective or Non-Conforming Products
We are responsible for products that do not conform to the agreement or applicable statutory requirements.
If a product is defective, damaged, or does not correspond with the product description, please contact us at info@lureto-nordic.com and provide your order number and, where appropriate, photographs or other information that helps us assess the issue.
Consumers in the European Union have statutory legal guarantee rights concerning goods that do not conform to the contract. These rights cannot be excluded or reduced by these Terms of Service.
Where applicable, the legal remedies may include repair, replacement, a price reduction, or termination of the contract and refund, depending on the circumstances and applicable law.
EU consumer rules provide a minimum two-year legal guarantee for goods, although national legislation may provide additional or more specific protections. {"fallbackMarkdown":"(EU)","reference":{"matched_text":"","prefix":null,"start_idx":8887,"end_idx":8920,"safe_urls":["https://europa.eu/youreurope/business/selling-in-eu/consumer-contracts-guarantees/consumer-guarantees/index_en.htm","https://europa.eu/youreurope/business/selling-in-eu/consumer-contracts-guarantees/consumer-guarantees/index_en.htm?utm_source=chatgpt.com","https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htm","https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htm?utm_source=chatgpt.com"],"refs":[],"alt":"(EU)","prompt_text":null,"type":"grouped_webpages","style":null,"fallback_items":null,"error":null,"status":"done","items":[{"title":"Consumer guarantees, warranties, claims and returns - Your Europe","url":"https://europa.eu/youreurope/business/selling-in-eu/consumer-contracts-guarantees/consumer-guarantees/index_en.htm?utm_source=chatgpt.com","attribution":"European Union","pub_date":1640995200,"snippet":"","attribution_segments":null,"supporting_websites":[{"title":"Your rights when shopping in the EU - Your Europe","url":"https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htm?utm_source=chatgpt.com","pub_date":null,"snippet":"","attribution":"European Union"}],"refs":[{"turn_index":0,"ref_type":"search","ref_index":0},{"turn_index":0,"ref_type":"search","ref_index":10}],"hue":null,"attributions":null}]},"showLoginRequiredCard":false}
11. Product Use and Safety
Customers are responsible for using products in accordance with the instructions, warnings, and information provided with the product.
You should carefully read any product instructions and safety information before using a product.
We are not responsible for damage resulting from misuse, improper installation, failure to follow instructions, unauthorised modification, or use contrary to the intended purpose of the product, to the extent permitted by applicable law.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
12. Intellectual Property
All content on the Lureto Nordic website, including but not limited to text, photographs, graphics, logos, trademarks, product descriptions, designs, videos, and other materials, is owned by or licensed to Youssef Care unless otherwise stated.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.
13. Website Use
You agree to use our website lawfully and responsibly.
You must not:
-
Use the website for fraudulent or unlawful purposes;
-
Attempt to gain unauthorised access to our website or systems;
-
Interfere with the operation or security of the website;
-
Introduce malicious software or harmful code;
-
Copy or misuse website content without permission;
-
Use automated systems to access the website in a manner that could damage or disrupt our services.
We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our website, business, customers, or other users.
14. Availability of the Website
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may temporarily suspend or modify the website for maintenance, security, technical updates, or other operational reasons.
15. Limitation of Liability
To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, consequential, or unforeseeable losses arising from the use of our website or products.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law, including liability for matters that cannot legally be excluded under applicable consumer protection law.
For consumers, these Terms do not affect any mandatory statutory rights or remedies.
16. Events Beyond Our Reasonable Control
We are not responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, war, terrorism, government measures, strikes, transportation disruptions, supply shortages, widespread technical failures, pandemics, customs delays, or other events that could not reasonably have been prevented.
Where such circumstances occur, we will take reasonable steps to minimise their impact and fulfil our obligations as soon as reasonably possible.
17. Complaints
If you have a complaint about our products, services, an order, or our website, please contact us first at:
Email: info@lureto-nordic.com
Please include your order number and a clear description of your complaint.
We will make reasonable efforts to respond to complaints as soon as possible and work with you toward an appropriate solution.
Consumers within the European Union retain any rights they may have under applicable national and European consumer protection and dispute-resolution rules.
18. Applicable Law
These Terms of Service are governed by the laws of the Netherlands, unless mandatory consumer protection laws in the country where you reside provide otherwise.
If you are a consumer residing in the European Union or another jurisdiction with mandatory consumer protection laws, nothing in this section deprives you of protections that cannot legally be excluded.
19. Changes to These Terms
We may update these Terms of Service from time to time, for example to reflect changes to our business, website, products, or applicable legal requirements.
The latest version will always be published on this page, together with the date on which it was last updated.
Changes will apply from the date stated in the updated Terms and will not affect rights that have already accrued before the change, unless required by law.
20. Severability
If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
The invalid or unenforceable provision will be interpreted or replaced to the extent necessary to achieve its intended purpose while complying with applicable law.
21. Contact Information
If you have any questions regarding these Terms of Service, an order, a return, or a complaint, please contact us:
Youssef Care
Lureto Nordic
Langenhorst 713
6714 LM Ede
The Netherlands
Email: info@lureto-nordic.com
Website: www.lureto-nordic.com
KvK number: 88884724
